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True Protein B2B

<ul id="isPasted"><li style="font-size: 16px;">Your True order is packed and dispatched within 2-3 business days. *Our warehouse operates 6am-8pm Monday &#x2013; Wednesday and 6am- 2pm Thursday and Friday.</li><li style="font-size: 16px;">You will be notified by email (and, if selected, SMS) and your tracking number will be supplied.</li><li style="font-size: 16px;">If you have downloaded it already, your tracking details will automatically be sent to the Australia Post App.</li><li style="font-size: 16px;">We encourage all our wholesalers to download this link for more up to date tracking. &#xA0;<a data-fr-linked="true" href="https://auspost.app.link/app" id="isPasted">https://auspost.app.link/app</a></li></ul>*Please note: Dispatch times are expected to increase during peak sale periods for our retail site

Your True order is packed and dispatched within 2-3 business days. *Our warehouse operates 6am-8pm Monday – Wednesday and 6am- 2pm Thursday and Friday. You will be notified by email (and, if selected, SMS) and your tracking number will be supplied. *

What is the time frame for dispatch?

Dispatch

Can I get bulk pricing for larger orders?

What benefits do I get as a wholesaler?

I am having an event for my business, can you support with some product?

General Questions

Can I sell True products on my online store?

Are there any exclusive deals or promotions for Wholesale customers

What kind of training or support do you provide to help our staff educate customers about your products

Gym: How can I increase True Protein sales within my gym?

Pharmacy: How can I increase True Protein sales within my Pharmacy?

Supp Store: How can I increase True Protein sales within my Supplement Store?

Health Food: How can I increase True Protein sales within my Health Food Store?

Sales Assistance

Do I have to pay for shipping?

Can I do Click and Collect from your Sydney location?

How long will it take to receive my order?

How do I track my order?

Do you ship to PO box addresses?

What time will my order be delivered?

What happens if I am not at my workplace to receive the delivery?

I am missing a box from my delivery.

Shipping & Delivery

Why is there no scoop in the bag?

Where can I find the batch number of my product?

What kind of flavours does True use in their products?

How should I store my products?

Are True's products Halal suitable?

Are True's products considered keto?

Are True's products low FODMAP?

Is True's  Gut Health low FODMAP?

Does True third party test their products for heavy metals?

Does True test their products for allergens?

Are True's  products exposed to Bovaer or Rumin8?

Why is the shelf life of True's products lower than other brands?

How do my customers measure their protein powder effectively?

Are our products suitable during Pregnancy?

Are your products suitable during breastfeeding?

Common Customer Questions

How can I add to my order?

What do I do if I have received a faulty/damaged product or an incorrect product?

What if an item is missing from my order?

Do you have a policy for stock past its use by date?

What do I do if I receive the incorrect product?

What if I change my mind

What if a customer complains or wants to return a product?

Can I swap the incentive?

Orders

How can I pay?

Do you offer payment terms?

How do I know if my credit card details will be safe when I order online?

Payments & Pricing

What are the wholesale program terms and conditions?

How do I know I am approved as a wholesaler?

Where can I find my PDF invoice of my order

Accounts & Customer Profile

Why are True's products not organic?

Where can my customers find the ingredient panel of your products

What products are suitable for children and teenagers?

What products are not suitable for children and teenagers??

Which products of True have B6?

I can't find the plant bars on the website?

I can't find your BCAA's on the website?

Product Information

Sourcing practices

Why do you source your whey from New Zealand?

Why do you source from Grass Fed cows?

Where do you produce your products?

Sourcing & Manufacturing

What is the time frame for dispatch?Updated 15 days ago