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True Protein B2B

Can I get bulk pricing for larger orders?

What benefits do I get as a wholesaler?

I am having an event for my business, can you support with some product?

Stock Update: Whey Protein Availability

General Questions

Why is there no scoop in the bag?

Where can I find the batch number of my product?

What kind of flavours does True use in their products?

How should I store my products?

Are True's products Halal suitable?

Are True's products considered keto?

Are True's products low FODMAP?

Is True's  Gut Health low FODMAP?

Does True third party test their products for heavy metals?

Does True test their products for allergens?

Are True's  products exposed to Bovaer or Rumin8?

Why is the shelf life of True's products lower than other brands?

How do my customers measure their protein powder effectively?

Are our products suitable during Pregnancy?

Are your products suitable during breastfeeding?

Common Customer Questions

Can I sell True products on my online store?

Are there any exclusive deals or promotions for Wholesale customers

What kind of training or support do you provide to help our staff educate customers about your products

Gym: How can I increase True Protein sales within my gym?

Pharmacy: How can I increase True Protein sales within my Pharmacy?

Supp Store: How can I increase True Protein sales within my Supplement Store?

Health Food: How can I increase True Protein sales within my Health Food Store?

Sales Assistance

What are the wholesale program terms and conditions?

How do I know I am approved as a wholesaler?

Where can I find my PDF invoice of my order

How do I change my address or billing address?

What is the minimum wholesale order?

Accounts & Customer Profile

How can I pay?

Do you offer payment terms?

How do I know if my credit card details will be safe when I order online?

Why is there a price change?

Payments & Pricing

How can I add to my order or add to an order I just placed?

What do I do if I have received a faulty/damaged product or an incorrect product?

What if an item is missing from my order?

Do you have a policy for stock past its use by date?

What do I do if I receive the incorrect product?

What if I change my mind

What if a customer complains or wants to return a product?

Can I swap the incentive?

Orders

What is the time frame for dispatch?

Do I have to pay for shipping?

Can I do Click and Collect from your Sydney location?

Dispatch

How long will it take to receive my order?

How do I track my order?

What time will my order be delivered?

What happens if I am not at my workplace to receive the delivery?

I am missing a box from my delivery.

Do you deliver to PO Boxes?

Shipping & Delivery

Why are True's products not organic?

Where can my customers find the ingredient panel of your products

What products are suitable for children and teenagers?

What products are not suitable for children and teenagers??

Which products of True have B6?

I can't find the plant bars on the website?

I can't find your BCAA's on the website?

ZMA -> Magnesium+ Transition

Why can’t I find ZMA on the website anymore?

Tell me about your Fruit Bars

Tell me more about the All Natural Protein Shake

All Natural Protein Shake: Pricing and Availability

All Natural Protein Shake: Shelf Life

All Natural Protein Shake: Split Delivery

All Natural Protein Shake

Product Information

Sourcing practices

Why do you source your whey from New Zealand?

Why do you source from Grass Fed cows?

Where do you produce your products?

Sourcing & Manufacturing

Manufacturer Declaration for Honey

attach_file True Protein - Manufacturer Declaration - Honey Aug 2026.pdf 629.2KBclosePlease find the manufacturers declaration attached for our products containing honey, i.e. Banana and Honey, Salted Caramel flavours.Please note: (as per our Shippin

<div data-block="true" data-editor="eid4a" data-offset-key="15mer-0-0" id="isPasted"><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/ldzOw7J5eW2oL59m/hc/JWjXVxG3431xDvMq/2026072905-c6f77036-0d5f-408b-860c-a93f8382bf18-true%20protein%20-%20manufacturer%20declaration%20-%20honey%20aug%202026.pdf" target="_blank" rel="noopener noreferrer">True Protein - Manufacturer Declaration - Honey Aug 2026.pdf</a> <span class="gorgias-file-attachment__span-size">629.2KB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><div data-offset-key="15mer-0-0"><span data-offset-key="15mer-2-0"><span data-text="true">Please find the manufacturers declaration attached for our products containing honey, i.e. Banana and Honey, Salted Caramel flavours.</span></span></div></div><div data-block="true" data-editor="eid4a" data-offset-key="cih7q-0-0"><div data-offset-key="cih7q-0-0"><br><span data-offset-key="cih7q-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="eid4a" data-offset-key="6n8h4-0-0"><div data-offset-key="6n8h4-0-0"><span data-offset-key="6n8h4-0-0"><span data-text="true"><em>Please note: (as per our Shipping information on the website) - You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them. We apologise, but True cannot control these additional costs since they are imposed by the government and not by True or the shipping company you chose to use. Unfortunately, True does not have a way to provide specific duties and fee amounts. It is determined by customs and the courier is simply the collector.</em></span></span></div></div>

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