Orders
How can I add to my order?
Once an order is in the processing phase, we cannot edit it in any way. We have recently moved to an automated dispatch system to get your packages to you much faster. Because of this speed, we can’t stop an order to edit it once it’s in the queue. H
What do I do if I have received a faulty/damaged product or an incorrect product?
We endeavor to resolve any issues with incorrect or faulty products as soon as possible. If the product you received is faulty, or looks like it has been damaged in transit, we'll arrange for a replacement. If we sent the wrong product, we will immed
What if an item is missing from my order?
Our team packs your order at the same time; however, boxes can be separated during processing at the Australia Post depot. You will be able to see the different packages on your tracking number provided to your email on dispatch. If you only have one
Do you have a policy for stock past its use by date?
We only send out products 6 or more months before the use by date. If you receive a product less than 6 months before expiry, please contact our Customer Experience Team with the order number, batch numbers of affected products, and use-by dates. The
What do I do if I receive the incorrect product?
If we send the wrong product, please contact Customer Experience. We'll kindly ask you to return the incorrect item via a free returns label, and we will immediately send the correct item out to you
What if I change my mind
We encourage wholesalers to carefully consider their orders before submission. This ensures accurate ordering to minimise the occurrence of excess stock or logistical challenges. We do not facilitate change of mind returns for wholesalers.
What if a customer complains or wants to return a product?
We do not assume responsibility for customer returns arising from a change of mind or dissatisfaction with taste. The handling of such returns is at the discretion of the wholesaler and should align with your own in-store returns policy. In cases whe
Can I swap the incentive?
You can find out what is in each bundle at the corresponding threshold, by moving your mouse over the dollar amount at the banner of the portal.