Common Customer Questions
Why is there no scoop in the bag?
In 2023, following years of feedback from our community, we made the conscious decision to remove plastic scoops from all True Protein pouches. By eliminating these single-use plastics, we are collectively preventing 7.5 tonnes of plastic from enteri
Where can I find the batch number of my product?
Every True Protein product is carefully batched and tested to ensure it meets our high standards for quality and freshness. You can find these details printed on the back of your pouch, typically near the base or the barcode. Batch Number: This is a
What kind of flavours does True use in their products?
Our products are free from artificial ingredients, flavours, fillers and sweeteners. You will never find artificial additives, palm oil, GMOs, or synthetic fillers in our bags. We believe in using real food ingredients to create the best-tasting prot
How should I store my products?
To ensure your supplements maintain their nutritional integrity and clean taste, proper storage is key. While we always recommend checking the specific instructions on each product page, here are our golden rules for keeping your fuel fresh:. 1. We h
Are True's products Halal suitable?
We want our community to feel completely confident in the fuel they choose. How to find this information: To see if your favorite flavor is suitable or certified:. Visit the Product Page: Scroll past the reviews to the FAQ section at the bottom of th
Are True's products considered keto?
We know that for our Keto community, every gram of carbohydrate counts. Many of our products are designed to fit seamlessly into a ketogenic lifestyle, helping you stay fueled while maintaining ketosis.
Are True's products low FODMAP?
True Protein offers a good range of low FODMAP options:Plant Protein is a triple blend of Australian yellow pea, Australian faba bean, and organic pumpkin seed proteins, all of which are considered low FODMAP in moderate serves. While pumpkin seed pr
Is True's Gut Health low FODMAP?
True Gut Health is scientifically formulated to support a healthy microbiome; however, it is not strictly low FODMAP by definition. To provide total transparency, each serving contains:. 1.85g of Galacto-oligosaccharides (GOS). 0.2g of Inulin. Both o
Does True third party test their products for heavy metals?
At True Protein, we are dedicated to the continuous improvement, product excellence, and ensuring product safety for our customers. On this basis we’d like to notify you of the results of Heavy Metal Analysis on four of our popular products. WPC, WPI
Does True test their products for allergens?
Your safety and trust are our highest priorities. To ensure every pouch that leaves our warehouse meets the most rigorous safety standards, True Protein operates under strict Food Standards Australia New Zealand (FSANZ) and Hazard Analysis and Critic
Are True's products exposed to Bovaer or Rumin8?
We know that for our community, what isn't in our products is just as important as what is. We’ve received questions regarding the use of Bovaer—a feed additive used to reduce methane emissions in livestock—and we want to be completely transparent ab
Why is the shelf life of True's products lower than other brands?
At True Protein, we believe that nature provides the best fuel for your journey. We’ve made a conscious choice to exclude artificial colors, synthetic flavors, and harsh chemical preservatives from our entire range. While this 'Natural First' approac
How do my customers measure their protein powder effectively?
For the most accurate results, we always recommend using metric measure baking spoons or our stainless steel scoops. Why? Powders can settle during transport or be "fluffy" depending on the blend. The Method: Check the back of your packet for the ser
Are our products suitable during Pregnancy?
At True, we pride ourselves on using the highest-quality natural ingredients, but we also believe in being extra mindful when it comes to nutrition during pregnancy. Your health and your baby’s well-being are a top priority, and we strongly recommend
Are your products suitable during breastfeeding?
At True, we pride ourselves on using the highest-quality natural ingredients, but we also believe in being extra mindful when it comes to nutrition during breastfeeding. Your health and your baby’s well-being are a top priority and we strongly recomm