Your True order is packed and dispatched within 2-3 business days. *Our warehouse operates 6am-8pm Monday – Wednesday and 6am- 2pm Thursday and Friday. You will be notified by email (and, if selected, SMS) and your tracking number will be supplied. *

<ul id="isPasted"><li style="font-size: 16px;">Your True order is packed and dispatched within 2-3 business days. *Our warehouse operates 6am-8pm Monday &#x2013; Wednesday and 6am- 2pm Thursday and Friday.</li><li style="font-size: 16px;">You will be notified by email (and, if selected, SMS) and your tracking number will be supplied.</li><li style="font-size: 16px;">If you have downloaded it already, your tracking details will automatically be sent to the Australia Post App.</li><li style="font-size: 16px;">We encourage all our wholesalers to download this link for more up to date tracking. &#xA0;<a data-fr-linked="true" href="https://auspost.app.link/app" id="isPasted">https://auspost.app.link/app</a></li></ul>*Please note: Dispatch times are expected to increase during peak sale periods for our retail site

What is the time frame for dispatch?

Australian Shipping Rates. FREE for orders of $500 or more. $25 flat rate standard shipping for orders under $500. Express shipping minimum rate is $30. Please Note: Dynamic pricing activates beyond the $30 minimum, which is driven by the weight and

Australian Shipping Rates&#xA0;<ul><li data-aria-posinset="1" data-aria-level="1">FREE for orders of $500 or more&#xA0;</li><li data-aria-posinset="2" data-aria-level="1">$25 flat rate standard shipping for orders under $500&#xA0;</li><li data-aria-posinset="3" data-aria-level="1">Express shipping minimum rate is $30.&#xA0;Please Note: Dynamic pricing activates beyond the $30 minimum, which is driven by the weight and delivery location of the shipment. An estimate of this cost is provided at checkout.&#xA0;</li></ul>

Do I have to pay for shipping?

We would like to advise we have recently moved offices and are no longer able to offer our Click & Collect service. We apologise for any inconvenience this may cause and completely understand this may change your usual process. As an alternative, we’

&#xA0;We would like to advise we have recently moved offices and are no longer able to offer our Click &amp; Collect service. We apologise for any inconvenience this may cause and completely understand this may change your usual process. As an alternative, we&#x2019;ll be happy to dispatch your order via post. Since you are located in the Sydney metro area, delivery should take just 2&#x2013;3 days from dispatch.

Can I do Click and Collect from your Sydney location?

Have a question you can't find the answer to? Our team is here to help so click here to send us an email ⭐

You will be connected to one of our dedicated wholesale specialists, just be sure to let us know you have a wholesale account, and we can help you right away.

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True Protein B2B

Dispatch

Can I get bulk pricing for larger orders?

What benefits do I get as a wholesaler?

I am having an event for my business, can you support with some product?

General Questions

Can I sell True products on my online store?

Are there any exclusive deals or promotions for Wholesale customers

What kind of training or support do you provide to help our staff educate customers about your products

Gym: How can I increase True Protein sales within my gym?

Pharmacy: How can I increase True Protein sales within my Pharmacy?

Supp Store: How can I increase True Protein sales within my Supplement Store?

Health Food: How can I increase True Protein sales within my Health Food Store?

Sales Assistance

How long will it take to receive my order?

How do I track my order?

Do you ship to PO box addresses?

What time will my order be delivered?

What happens if I am not at my workplace to receive the delivery?

I am missing a box from my delivery.

Shipping & Delivery

Why is there no scoop in the bag?

Where can I find the batch number of my product?

What kind of flavours does True use in their products?

How should I store my products?

Are True's products Halal suitable?

Are True's products considered keto?

Are True's products low FODMAP?

Is True's  Gut Health low FODMAP?

Does True third party test their products for heavy metals?

Does True test their products for allergens?

Are True's  products exposed to Bovaer or Rumin8?

Why is the shelf life of True's products lower than other brands?

How do my customers measure their protein powder effectively?

Are our products suitable during Pregnancy?

Are your products suitable during breastfeeding?

Common Customer Questions

How can I add to my order?

What do I do if I have received a faulty/damaged product or an incorrect product?

What if an item is missing from my order?

Do you have a policy for stock past its use by date?

What do I do if I receive the incorrect product?

What if I change my mind

What if a customer complains or wants to return a product?

Can I swap the incentive?

Orders

How can I pay?

Do you offer payment terms?

How do I know if my credit card details will be safe when I order online?

Payments & Pricing

What are the wholesale program terms and conditions?

How do I know I am approved as a wholesaler?

Where can I find my PDF invoice of my order

Accounts & Customer Profile

Why are True's products not organic?

Where can my customers find the ingredient panel of your products

What products are suitable for children and teenagers?

What products are not suitable for children and teenagers??

Which products of True have B6?

I can't find the plant bars on the website?

I can't find your BCAA's on the website?

Product Information

Sourcing practices

Why do you source your whey from New Zealand?

Why do you source from Grass Fed cows?

Where do you produce your products?

Sourcing & Manufacturing