We accept the following payment methods:. Visa and Mastercard. Paypal. If you wish to discuss alternative payment methods, please raise an enquiry with our experience team and they will reach out to your Dedicated Account Manager.

<p lang="EN-US" id="isPasted"><span data-contrast="none" lang="EN-US">We accept the following payment methods:&#xA0;</span>&#xA0;</p><ul><li data-aria-posinset="1" data-aria-level="1"><p lang="EN-US"><span data-contrast="none" lang="EN-US">Visa and Mastercard&#xA0;</span>&#xA0;</p></li><li data-aria-posinset="2" data-aria-level="1"><p lang="EN-US"><span data-contrast="none" lang="EN-US">Paypal</span>&#xA0;</p></li></ul><p lang="EN-US">&#xA0;</p><p lang="EN-US"><span data-contrast="none" lang="EN-US">If you wish to discuss alternative payment methods, please raise an enquiry with our experience team and they will reach out to your Dedicated Account Manager.&#xA0;</span>&#xA0;</p>

How can I pay?

<div data-block="true" data-editor="43v0g" data-offset-key="f1fnl-0-0" id="isPasted"><div data-offset-key="f1fnl-0-0"><span data-offset-key="f1fnl-0-0"><span data-text="true" style="font-size: 16px;">To maintain a streamlined process and continue offering competitive pricing, we require upfront payment for all wholesale orders. &#xA0;With our business structure, we do not have the ability to offer terms or account-based payment options. This assists us to ensure efficient operations and timely order fulfilment for all our valued partners.&#xA0;</span></span></div></div><div data-block="true" data-editor="43v0g" data-offset-key="bmaum-0-0"><div data-offset-key="bmaum-0-0"><span data-offset-key="bmaum-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="43v0g" data-offset-key="cuqg0-0-0"><div data-offset-key="cuqg0-0-0"><span data-offset-key="cuqg0-0-0"><span data-text="true" style="font-size: 16px;">For any further information on this topic, you can let us know and we can have one of our account managers contact you. &#xA0;We are here to help and ensure your experience with True Protein is as seamless as possible.&#xA0;</span></span></div></div><div data-block="true" data-editor="43v0g" data-offset-key="fo5bg-0-0"><div data-offset-key="fo5bg-0-0"><span data-offset-key="fo5bg-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><p><br></p>

Do you offer payment terms?

Our website ecommerce platform is secure, so your personal details cannot be accessed by anyone except for our accounts and customer service team. You can check if a site is secure if on the page you are entering your card details, in the web address

<p><span data-contrast="none" lang="EN-US" id="isPasted">Our website ecommerce platform is secure, so your personal details cannot be accessed by anyone except for our accounts and customer service team. You can check if a site is secure if on the page you are entering your card details, in the web address bar you see an &apos;S&apos; after http. i.e.&#xA0;</span><a href="https://b2b.trueprotein.com.au/_mycart?fn_payment" target="_blank" rel="noreferrer noopener"><span data-contrast="auto" lang="EN-US">https://www.trueprotein.com.au/_mycart?fn_payment</span></a><span data-contrast="none" lang="EN-US">. Your credit card details are not stored and so each time you return to us, you will need to provide your credit card details again.</span> </p>

How do I know if my credit card details will be safe when I order online?

Have a question you can't find the answer to? Our team is here to help so click here to send us an email ⭐

You will be connected to one of our dedicated wholesale specialists, just be sure to let us know you have a wholesale account, and we can help you right away.

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True Protein B2B

Payments & Pricing

Can I get bulk pricing for larger orders?

What benefits do I get as a wholesaler?

I am having an event for my business, can you support with some product?

General Questions

Can I sell True products on my online store?

Are there any exclusive deals or promotions for Wholesale customers

What kind of training or support do you provide to help our staff educate customers about your products

Gym: How can I increase True Protein sales within my gym?

Pharmacy: How can I increase True Protein sales within my Pharmacy?

Supp Store: How can I increase True Protein sales within my Supplement Store?

Health Food: How can I increase True Protein sales within my Health Food Store?

Sales Assistance

What is the time frame for dispatch?

Do I have to pay for shipping?

Can I do Click and Collect from your Sydney location?

Dispatch

How long will it take to receive my order?

How do I track my order?

Do you ship to PO box addresses?

What time will my order be delivered?

What happens if I am not at my workplace to receive the delivery?

I am missing a box from my delivery.

Shipping & Delivery

Why is there no scoop in the bag?

Where can I find the batch number of my product?

What kind of flavours does True use in their products?

How should I store my products?

Are True's products Halal suitable?

Are True's products considered keto?

Are True's products low FODMAP?

Is True's  Gut Health low FODMAP?

Does True third party test their products for heavy metals?

Does True test their products for allergens?

Are True's  products exposed to Bovaer or Rumin8?

Why is the shelf life of True's products lower than other brands?

How do my customers measure their protein powder effectively?

Are our products suitable during Pregnancy?

Are your products suitable during breastfeeding?

Common Customer Questions

How can I add to my order?

What do I do if I have received a faulty/damaged product or an incorrect product?