Shipping & Delivery
How long will it take to receive my order?
Our primary carrier is Star Track for domestic orders. Once your payment has been processed, we make it our priority to dispatch your order within 2-3 business days. Expected delivery time is 5-7 working days after ordering. Delivery to WA can be up
How do I track my order?
We encourage our customers to use the Australia Post app as the best way to track and manage your order. Simply download the app and log in with the same email address used when purchasing from us. Alternatively, click the link in the email you recei
What time will my order be delivered?
Your order will be delivered by a third-party carrier. The Australia Post App will provide regular updates on the estimated day of delivery; however, no specific delivery time or window is available.
What happens if I am not at my workplace to receive the delivery?
Australia Post will attempt delivery as per the delivery instructions specifications you have indicated in the app. Where there are no delivery instructions, drivers will attempt to leave the items in a safe place that is hidden from view and out of
I am missing a box from my delivery.
Our team packs your order at the same time; however, boxes can be separated during processing at the Australia Post depot. You can track any subsequent boxes in your order of via the drop-down box in your tracking link.
Do you deliver to PO Boxes?
We’re excited to let you know that True Protein has moved to StarTrack for all wholesale deliveries.We’ve heard your feedback. Faster shipping, clearer tracking, and more reliable delivery have been consistent priorities, and this move is a direct re