Shipping & Delivery
How long will it take to receive my order?
Our primary carrier is Australia Post (update to Star Track once live) Once your payment has been processed, we make it our priority to dispatch your order within 2-3 business days. Expected delivery time is 5-7 working days after ordering. Delivery
How do I track my order?
We encourage our customers to use the Australia Post app as the best way to track and manage your order. Simply download the app and log in with the same email address used when purchasing from us. Alternatively, click the link in the email you recei
Do you ship to PO box addresses?
Yes, we do. Australia Post will deliver to PO boxes. Please note we cannot deliver to PO Boxes internationally.
What time will my order be delivered?
Your order will be delivered by a third-party carrier. The Australia Post App will provide regular updates on the estimated day of delivery; however, no specific delivery time or window is available.
What happens if I am not at my workplace to receive the delivery?
Australia Post will attempt delivery as per the delivery instructions specifications you have indicated in the app. Where there are no delivery instructions, drivers will attempt to leave the items in a safe place that is hidden from view and out of
I am missing a box from my delivery.
Our team packs your order at the same time; however, boxes can be separated during processing at the Australia Post depot. You can track any subsequent boxes in your order of via the drop-down box in your tracking link.