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True Protein B2B

<div data-block="true" data-editor="drvk6" data-offset-key="dt6fq-0-0" id="isPasted"><div data-offset-key="dt6fq-0-0"><span data-offset-key="dt6fq-0-0"><span data-text="true" style="font-size: 16px;">We are encouraging our wholesalers to access their invoice as follows as it is readily available in two convenient ways: &#xA0;</span></span></div><p><br></p></div><div data-block="true" data-editor="drvk6" data-offset-key="dbg5i-0-0"><div data-offset-key="dbg5i-0-0"><span data-offset-key="dbg5i-0-0"><span data-text="true" style="font-size: 16px;">Online Portal:</span></span><span data-offset-key="dbg5i-0-1"><span data-text="true" style="font-size: 16px;"> You can log in to our online portal to view and download your invoice anytime. The portal also offers access to your order history, promotions, and more. To access invoices, follow these steps.</span></span></div></div><div data-block="true" data-editor="drvk6" data-offset-key="11lt1-0-0"><div data-offset-key="11lt1-0-0"><span data-offset-key="11lt1-0-0"><span data-text="true" style="font-size: 16px;">a. </span></span><span data-offset-key="11lt1-0-1"><span data-text="true" style="font-size: 16px;">Click Account</span></span></div></div><div data-block="true" data-editor="drvk6" data-offset-key="1v9kt-0-0"><div data-offset-key="1v9kt-0-0"><span data-offset-key="1v9kt-0-0"><span data-text="true" style="font-size: 16px;">b. </span></span><span data-offset-key="1v9kt-0-1"><span data-text="true" style="font-size: 16px;">Select &apos;Orders&apos;</span></span></div></div><div data-block="true" data-editor="drvk6" data-offset-key="4s3t2-0-0"><div data-offset-key="4s3t2-0-0"><span data-offset-key="4s3t2-0-0"><span data-text="true" style="font-size: 16px;">c. </span></span><span data-offset-key="4s3t2-0-1"><span data-text="true" style="font-size: 16px;">Choose the order</span></span><span data-offset-key="4s3t2-0-2"><span data-text="true" style="font-size: 16px;"> you would like to access that invoice. </span></span></div></div><div data-block="true" data-editor="drvk6" data-offset-key="fnt6n-0-0"><div data-offset-key="fnt6n-0-0"><span data-offset-key="fnt6n-0-0"><span data-text="true" style="font-size: 16px;">d. </span></span><span data-offset-key="fnt6n-0-1"><span data-text="true" style="font-size: 16px;">Click into the order</span></span><span data-offset-key="fnt6n-0-2"><span data-text="true" style="font-size: 16px;"> and select &apos;Download Invoice&apos;</span></span></div></div><div data-block="true" data-editor="drvk6" data-offset-key="cb7mg-0-0"><div data-offset-key="cb7mg-0-0"><span data-offset-key="cb7mg-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="drvk6" data-offset-key="a6ta9-0-0"><div data-offset-key="a6ta9-0-0"><span data-offset-key="a6ta9-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="drvk6" data-offset-key="d48d3-0-0"><div data-offset-key="d48d3-0-0"><span data-offset-key="d48d3-0-0"><span data-text="true" style="font-size: 16px;">2. Order Confirmation Email:</span></span><span data-offset-key="d48d3-0-1"><span data-text="true"><span style="font-size: 16px;">&#xA0;A copy of your invoice is automatically sent to you as part of your order confirmation email in PDF format. For ease of access, we recommend downloading and saving the invoice on your computer so that all team members can refer to it when needed. If you encounter any issues accessing your invoice or need assistance with the portal, please don&#x2019;t hesitate to contact us.</span> </span></span></div></div>

Where can I find my PDF invoice of my order

Accounts & Customer Profile

Can I get bulk pricing for larger orders?

What benefits do I get as a wholesaler?

I am having an event for my business, can you support with some product?

General Questions

Can I sell True products on my online store?

Are there any exclusive deals or promotions for Wholesale customers

What kind of training or support do you provide to help our staff educate customers about your products

Gym: How can I increase True Protein sales within my gym?

Pharmacy: How can I increase True Protein sales within my Pharmacy?

Supp Store: How can I increase True Protein sales within my Supplement Store?

Health Food: How can I increase True Protein sales within my Health Food Store?

Sales Assistance

What is the time frame for dispatch?

Do I have to pay for shipping?

Can I do Click and Collect from your Sydney location?

Dispatch

How long will it take to receive my order?

How do I track my order?

Do you ship to PO box addresses?

What time will my order be delivered?

What happens if I am not at my workplace to receive the delivery?

I am missing a box from my delivery.

Shipping & Delivery

Why is there no scoop in the bag?

Where can I find the batch number of my product?

What kind of flavours does True use in their products?

How should I store my products?

Are True's products Halal suitable?

Are True's products considered keto?

Are True's products low FODMAP?

Is True's  Gut Health low FODMAP?

Does True third party test their products for heavy metals?

Does True test their products for allergens?

Are True's  products exposed to Bovaer or Rumin8?

Why is the shelf life of True's products lower than other brands?

How do my customers measure their protein powder effectively?

Are our products suitable during Pregnancy?

Are your products suitable during breastfeeding?

Common Customer Questions

How can I add to my order?

What do I do if I have received a faulty/damaged product or an incorrect product?

Where can I find my PDF invoice of my orderUpdated 15 days ago